You can choose to refuse a delivery, but there are some stipulations that MUST be followed to do so. Check out this page for more information. The parcel is considered accepted by UPS if it is opened. If you accept the parcel, all sales are final unless there is an issue with the quality of the product.
If there is a quality control issue, please contact us within 14 days. You will receive an RMA number and return label. Once we receive the product, you will be issued a refund via the payment method you used.