Why is there no shipping quote on certain items?

You may see that certain items like our deli offerings and beverages in glass bottles, offer Local Pickup only in the shipping quote calculator. These items are deemed too fragile or perishable to ship. We do not have a dry ice agreement in place with UPS nor the logistics to handle shipping these items. Our apologies in advance for the inconvenience.

Products in recyclable bottles cannot ship to the following states: California, Connecticut, Delaware, Hawaii, Iowa, Maine, Massachusetts, Michigan, New York, Oregon, Vermont.

Do you accept returns?

Unfortunately the co-op cannot personally sample/vouch for taste or be an experts on each of the thousands of products we have available. It’s been our experience that all the products carried by The Grain Mill are as good, if not better quality than top retail brands. Please make sure that you’ve done due diligence regarding the type of food and storage requirements for your purchase. All sales are final unless there is an issue with the quality of the product.

How does local pickup work?

When you check out, please choose Local Pickup as your shipping option. During checkout, you will be asked to specify which pickup location you prefer; NC or PA.

PA Warehouse Pickup: Our warehouse hours are 7:30 – 4:30, Mon – Fri. All warehouse pickups must be prepaid. There is no retail center, only a pickup dock, at the PA warehouse. Orders are available 4 hours after you receive the email that we have received your order and are in the process of picking it.

NC Cooperative Pickup: Members and customers place their orders online, in-store, or via phone at (919) 526-4573, during the week until noon on the 1st and 3rd Fridays of the month. Think: Lucky 1-3. Once the cooperative order is placed, it’s loaded onto an 18-wheeler horse and buggy and delivered to the co-op location Wednesday or Thursday the following week. We will then send you an email, or call you, to let you know that your order is ready for pick up.

Can you ship on my UPS account?

Yes. Please choose include your six-digit UPS account number in the optional order notes field on the name and address page of checkout.

Why is UPS so expensive?

Our products are often bulky and low cost. Many times shipping may be more than the actual product cost. This is for several reasons.

UPS charges based on weight, distance, and size. Our shipments come from our PA warehouse. As such, a customer in NY or OH will pay significantly less than a customer in CA or WA. Most of our business is done east of the Mississippi River.

Additionally, UPS may charge based on the space that the package requires in their truck, rather than the actual weight of the product. This is called the dimensional weight. For more information about how dimensional weighting work, please review this page on the UPS website.

Do you offer free or reduced shipping?

Short answer: No.

We could if we increased the price of our products and charged everyone a $119 annual fee.

We only charge our customers and guests the actual cost of freight that UPS charges us to ship. We do not mark up our shipping.

Do you offer samples? Can I split a case?

Unfortunately splitting cases or offering samples would leave us with an amazing amount of unsalable inventory. As such, we are unable to offer those options to our members and customers.

For locals in the Raleigh, NC area, we have a case splitting software available if anyone would like to manage product splitting and distribution. Please email david@grainmill.coop if you’re interested in helping initiate that program.

Do I have to be a member to shop?

Our co-op is open to all, members and general public alike.

There are a few benefits that come from joining, including 10% off on case goods and 5% off on in-store purchases. To join the co-op, please see this page.