Can you ship on my UPS account?

Yes. Please select Pickup in NC or PA as your shipping option. then include your six-digit UPS account number in the optional order notes field on the name and address page of checkout.

Why has the cost of UPS increased so much?

All major carriers lowered their overweight package threshold from 70 lb to 50 lb. in December 2019.

Many of our items come in 50 lb bags and when the weight of the packaging is added, it brings the shipment to 52 lbs; just over that limit. UPS made a small consolation to us by offering a 20% discount on the overweight fees, but it’s still a more expensive proposition than it was in 2019.

Additionally, UPS charges based on weight, distance, and dimensions. Our shipments come from our PA warehouse. As such, a customer in NY or OH will pay significantly less than a customer in CA or WA. Most of our business is done east of the Mississippi River.

UPS may also charge based on the space that the package requires in their truck, rather than the actual weight of the product. This is called the dimensional weight. For more information about how dimensional weighting work, please review this page on the UPS website.

Do you offer free or reduced shipping?

Short answer: No.

We could if we increased the price of our products and charged everyone a $119 annual fee.

We only charge our customers and guests the actual cost of freight that UPS charges us to ship. We do not mark up our shipping.

Do you offer samples? Can I split a case?

Unfortunately splitting cases or offering samples would leave us with an amazing amount of unsellable inventory. As such, we are unable to offer those options to our members and customers.

For locals in the Raleigh, NC area, we have a case splitting software available if anyone would like to manage product splitting and distribution. Please email if you’re interested in helping initiate that program.

How long will it take to ship to my location?

Orders typically ship the next business day. Grocery and bulk goods items that have a 6 digit SKU ship from our PA warehouse and botanicals with an 8 digit SKU from CA. Below are the charts for standard ground delivery.

Grocery and bulk dry goods
Health and botanicals