Everything other than shipping
When you check out, please choose Pickup in NC or PA as your shipping option. During checkout, you will need to specify your pickup location, NC or PA, in the text box titled Order notes (optional)
Myerstown, PA Warehouse Pickup: Warehouse hours are 7:30 – 2:30, Mon – Fri. During the quarantine period, our minimum order for pickup in PA is $150. All warehouse pickups must be prepaid. There is no store at the PA warehouse, and purchases cannot be made at the dock. Orders require four hours to pick and process.
Wake Forest, NC Cooperative Pickup: Members and customers place their orders online during the week. Once the cooperative order hits $800 in value, which occurs every few weeks, it is placed with the warehouse by Friday at lunchtime. Orders placed after lunchtime on Friday will wait for the next $800 cycle. A running tally will be kept here to assist.
COVID-19 UPDATE: We are maintaining a 6′ distance which means we are unable to assist with loading products into your vehicle. Please ensure you bring enough “muscle” with you to load your order. Call (919) 525-0128 after arriving and we will come down to unlock the loading garage.
On occasion an item will go on backorder with the warehouse after you have placed your local pickup order, but before the cooperative order is placed. We will contact you if this happens, and will attempt the item on the next cooperative order. We try to keep the website updated regularly so that this doesn’t occur often, but it will happen from time to time.
To receive the member’s discount, the system needs to know you are a member first. Memberships are not automatically applied, so please set up an account and purchase a membership prior to placing any food orders. Do not use guest checkout. You will receive a thank you email once your membership is processed.
If you purchased a membership along with your food purchase and set up an account, your membership will be processed and your member discount refunded the next business day.
If you did not set up an account and used guest checkout, please set up an account and email email@example.com with the email address you used for your account. Your membership will then be processed and your member discount refunded the next business day.
Some case goods co-ops have a minimum order. We do not. We will gladly ship you one case of product if that’s all you require.
The first number is the case count and the second is the individual weight. In this example, a case would be two 10 lb bags (20 lb total weight) or six 32oz quarts (1.5 gallons) of product.
Unfortunately splitting cases or offering samples would leave us with an amazing amount of unsellable inventory. As such, we are unable to offer those options to our members and customers.
For locals in the Raleigh, NC area, we have a case splitting software available if anyone would like to manage product splitting and distribution. Please email firstname.lastname@example.org if you’re interested in helping initiate that program.
You can choose to refuse a delivery, but there are some stipulations that MUST be followed to do so. Check out this page for more information. The parcel is considered accepted by UPS if it is opened. If you accept the parcel, all sales are final unless there is an issue with the quality of the product.
If there is a quality control issue, please contact us within 14 days. You will receive an RMA number and return label. Once we receive the product, you will be issued a refund via the payment method you used.
As a co-op, we operate on a smaller profit margin than standard retail. As such we don’t run many specials.
We offer 10% discounts to our members on case goods. Twice a year, Black Friday/Cyber Monday and Independence Week, we run a 15% off sale.
And we offer 15% off every day to orders of ten or more items.
Most products are not packaged for long term storage. Wheat, beans, and rice come packed in paper feed bags or boxes and will need to be repackaged for use six month or more from now. For short term, within a year or so, we recommend high density polyethylene buckets and snap on lids from your local hardware store. There will be a triangle on the bottom with a 2 and the initials HDPE.
For longer term storage, you should invest in mylar foil bags and oxygen absorbers. The co-op has had good experiences with the folks at Sorbent Systems. This page has a chart to assist you in choosing the proper sized O2 absorber for your needs, along with videos and supplies for your long term storage needs.
Our products are not organic unless specified in the item title and description.
Many of our wheat products come in a chemical-free and certified organic option; Prairie Gold wheat for example. The major difference between them is the way the fields are treated prior to planting. Organic crops require organic fertilizer, whereas the chemical-free crops are grown with a commercial fertilizer. Neither crop is treated with herbicides or pesticides once sprouted.
Shipping is determined based on three variables: distance, weight and dimensions. To determine the cost to ship to your location within the continental US, add the item(s) to your cart then go to the View Cart screen. At the bottom of the page in Cart Totals, put in your city, state and ZIP code. Our website will load those three variables into the UPS server and come back with a Cost to Ship. The closer your location is to PA, the better your rates will be.
Orders typically ship the next business day. Grocery and bulk goods items that have a 6 digit SKU ship from our PA warehouse and botanicals with an 8 digit SKU from CA. Below are the charts for standard ground delivery.
All major carriers lowered their overweight package threshold from 70 lb to 50 lb. in December 2019.
Many of our items come in 50 lb bags and when the weight of the packaging is added, it brings the shipment to 52 lbs; just over that limit. UPS made a small consolation to us by offering a 20% discount on the overweight fees, but it’s still a more expensive proposition than it was in 2019.
Additionally, UPS charges based on weight, distance, and dimensions. Our shipments come from our PA warehouse. As such, a customer in NY or OH will pay significantly less than a customer in CA or WA. Most of our business is done east of the Mississippi River.
UPS may also charge based on the space that the package requires in their truck, rather than the actual weight of the product. This is called the dimensional weight. For more information about how dimensional weighting work, please review this page on the UPS website.
Yes. Please select Pickup in NC or PA as your shipping option. then include your six-digit UPS account number in the optional order notes field on the name and address page of checkout.
If you have made a mistake with the shipping address, we can often catch it before the parcel is processed within 15-30 minutes or so of the order placement. After a parcel is processed, you can change the shipping address for a fee using UPS’ package intercept program, UPS My Choice.
- $17.00 for web requests
- $23.90 for phone requests
- No charge for delivery to a UPS Customer Center
Soon after your order is placed, it is pulled from inventory, packaged, stacked on a pallet, and shrinkwrapped for pickup by UPS the following business day. We cannot cancel orders that have already been prepared and processed for shipment.
There is a solution! You have to refuse the order when UPS attempts delivery. You can do this in-person with the driver, or can place a notice on your door for the driver that you are refusing parcels from The Grain Mill. Also include any tracking information on the note.
If the driver delivers anyway, DO NOT OPEN THE PACKAGE! This indicates acceptance of the delivery. Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender. Schedule a time for pickup. You also can drop off the package at a UPS location. You must return the package to the sender within five business days.
Once we receive the package back at the warehouse, we will issue a refund minus a 15% restocking fee.
We do not have a UPS weekend pickup. Orders placed after 10:30 AM on Fridays will ship Monday the following week. You will receive tracking information by close of business Monday.
Short answer: No.
We could if we increased the price of our products and charged everyone a $119 annual fee.
We only charge our customers and guests the actual cost of freight that UPS charges us to ship. We do not mark up our shipping.
You may see that certain items like our deli offerings and beverages in glass bottles, offer Local Pickup only in the shipping quote calculator. These items are deemed too fragile or perishable to ship. We do not have a dry ice agreement in place with UPS nor the logistics to handle shipping these items. Our apologies in advance for the inconvenience.
Products in recyclable bottles cannot ship to the following states: California, Connecticut, Delaware, Hawaii, Iowa, Maine, Massachusetts, Michigan, New York, Oregon, Vermont.