Can I cancel a processed shipment?

Soon after your order is placed, it is pulled from inventory, packaged, stacked on a pallet, and shrinkwrapped for pickup by UPS the following business day. We cannot cancel orders that have already been prepared and processed for shipment.

There is a solution! You have to refuse the order when UPS attempts delivery. You can do this in-person with the driver, or can place a notice on your door for the driver that you are refusing parcels from The Grain Mill. Also include any tracking information on the note.

If the driver delivers anyway, DO NOT OPEN THE PACKAGE! This indicates acceptance of the delivery. Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender. Schedule a time for pickup. You also can drop off the package at a UPS location. You must return the package to the sender within five business days.

Once we receive the package back at the warehouse, we will issue a refund minus a 15% restocking fee.