Shipping FAQs

Shipping is determined based on three variables: distance, weight and dimensions. To determine the cost to ship to your location within the continental US, add the item(s) to your cart then go to the View Cart screen. At the bottom of the page in Cart Totals, put in your city, state and ZIP code. Our website will load those three variables into the UPS server and come back with a Cost to Ship. The closer your location is to PA, the better your rates will be.

Category: Shipping FAQs

Orders typically ship the next business day. Grocery and bulk goods items that have a 6 digit SKU ship from our PA warehouse and botanicals with an 8 digit SKU from CA. Below are the charts for standard ground delivery.

Grocery and bulk dry goods
Health and botanicals
Category: Shipping FAQs

All major carriers lowered their overweight package threshold from 70 lb to 50 lb. in December 2019.

Many of our items come in 50 lb bags and when the weight of the packaging is added, it brings the shipment to 52 lbs; just over that limit. UPS made a small consolation to us by offering a 20% discount on the overweight fees, but it’s still a more expensive proposition than it was in 2019.

Additionally, UPS charges based on weight, distance, and dimensions. Our shipments come from our PA warehouse. As such, a customer in NY or OH will pay significantly less than a customer in CA or WA. Most of our business is done east of the Mississippi River.

UPS may also charge based on the space that the package requires in their truck, rather than the actual weight of the product. This is called the dimensional weight. For more information about how dimensional weighting work, please review this page on the UPS website.

Category: Shipping FAQs

Yes. Please select Pickup in NC or PA as your shipping option. then include your six-digit UPS account number in the optional order notes field on the name and address page of checkout.

Category: Shipping FAQs

If you have made a mistake with the shipping address, we can often catch it before the parcel is processed within 15-30 minutes or so of the order placement. After a parcel is processed, you can change the shipping address for a fee using UPS’ package intercept program, UPS My Choice.

  • $17.00 for web requests
  • $23.90 for phone requests
  • No charge for delivery to a UPS Customer Center

Category: Shipping FAQs

Soon after your order is placed, it is pulled from inventory, packaged, stacked on a pallet, and shrinkwrapped for pickup by UPS the following business day. We cannot cancel orders that have already been prepared and processed for shipment.

There is a solution! You have to refuse the order when UPS attempts delivery. You can do this in-person with the driver, or can place a notice on your door for the driver that you are refusing parcels from The Grain Mill. Also include any tracking information on the note.

If the driver delivers anyway, DO NOT OPEN THE PACKAGE! This indicates acceptance of the delivery. Instead, call UPS at 1-800-PICK-UPS to let an agent know that you are refusing delivery of the package and wish to return it to the sender. Schedule a time for pickup. You also can drop off the package at a UPS location. You must return the package to the sender within five business days.

Once we receive the package back at the warehouse, we will issue a refund minus a 15% restocking fee.

Category: Shipping FAQs

We do not have a UPS weekend pickup. Orders placed after 10:30 AM on Fridays will ship Monday the following week. You will receive tracking information by close of business Monday.

Category: Shipping FAQs

We do offer USPS priority mail on our items from Starwest Botanicals.

We have arrangements for shipping everything else with UPS, and cannot allocate personnel or time for special shipping requests via USPS or FedEx.

Category: Shipping FAQs

Short answer: No.

We could if we increased the price of our products and charged everyone a $119 annual fee.

We only charge our customers and guests the actual cost of freight that UPS charges us to ship. We do not mark up our shipping.

Category: Shipping FAQs

You may see that certain items like our deli offerings and beverages in glass bottles, offer Local Pickup only in the shipping quote calculator. These items are deemed too fragile or perishable to ship. We do not have a dry ice agreement in place with UPS nor the logistics to handle shipping these items. Our apologies in advance for the inconvenience.

Products in recyclable bottles cannot ship to the following states: California, Connecticut, Delaware, Hawaii, Iowa, Maine, Massachusetts, Michigan, New York, Oregon, Vermont.

Category: Shipping FAQs